Refund & Cancellation Policy 退款与取消政策

1. Overview1. 概述

IFox9Browser Inc. ("IFox9Browser," "we," "us") is committed to customer satisfaction. This Refund & Cancellation Policy is incorporated into our Terms of Service.

IFox9Browser Inc.（以下简称"IFox9Browser"、"我们"）致力于客户满意。本退款与取消政策通过引用并入我们的服务条款。

We offer a 7-day money-back guarantee on all new paid subscription plans. If you are not satisfied within the first 7 days, you may request a full refund — no questions asked.

所有新付费订阅方案均享有 7 天无理由全额退款保证。如您在首次订阅的 7 天内不满意，可申请全额退款，无需解释原因。

2. Refund Eligibility2. 退款资格

A refund may be issued in the following circumstances:

以下情形可申请退款：

• 7-Day Money-Back Guarantee: Full refund within 7 calendar days of initial payment. Applies to first purchase only; does not apply to renewals. 7 天退款保证：首次付款后 7 个日历日内可全额退款，仅适用于首次购买，不适用于续费。
• Service Unavailability: Verifiable downtime exceeding 72 consecutive hours due to issues on our end may qualify for a prorated credit or refund. 服务不可用：因我方原因导致超过 72 小时连续宕机，可获得按比例退款或账户积分。
• Duplicate Charge: A full refund of the duplicate charge will be issued if you were charged twice for the same period due to a processing error. 重复扣款：因处理错误被重复扣款，将全额退还重复收取的金额。
• Unauthorised Transaction: If a charge was made without your authorisation and reported within 14 days, we will investigate and refund if validated. 未授权交易：若在交易 14 天内报告未授权扣款，我们将调查并在核实后退款。
• Technical Issue: If a critical bug prevents use of core features and cannot be resolved within 14 business days of your report, you may receive a prorated refund. 技术故障：若严重 Bug 导致核心功能无法使用，且我们在收到报告后 14 个工作日内无法修复，您可获得按比例退款。

3. Non-Refundable Items3. 不可退款情形

The following are not eligible for refunds:

以下情形不符合退款条件：

• Subscription renewals after the initial 7-day money-back window has passed.超过首次 7 天退款窗口后的续费订阅。
• Partial months of service — we do not issue prorated refunds for unused days (except as specified above).部分月份服务费——我们不对未使用天数按比例退款（上述规定情形除外）。
• Add-on purchases once partially consumed.已部分使用的附加购买项目（如额外环境数、API 额度）。
• Accounts terminated for violation of our Terms of Service.因违反服务条款（包括欺诈、滥用或非法使用）而被终止的账户。
• Requests made more than 30 days after the charge date (outside the EU statutory return period — see Section 8).扣款日期 30 天后提出的申请（欧盟法定退货期限除外，详见第 8 节）。
• Free trial conversions upgraded voluntarily before the trial period ended.在免费试用期结束前自愿升级的转换。

4. How to Request a Refund4. 如何申请退款

To submit a refund request, please follow these steps:

请按以下步骤提交退款申请：

5. Processing & Timeline5. 处理流程与时间

Once a refund is approved:

退款批准后：

• Refunds are processed through Stripe to the original payment method.退款通过 Stripe 退回至原始支付方式。
• The credit typically appears within 5–10 business days, depending on your card issuer. Some banks may take up to 30 days.款项通常在 5–10 个工作日内到账，具体取决于您的发卡行，部分银行最长需 30 天。
• We do not issue refunds via cash, check, or alternative payment methods.我们不通过现金、支票或其他替代支付方式退款。
• Approved refunds will be accompanied by an email confirmation and a Stripe credit note.退款批准后，您将收到邮件确认及 Stripe 贷记凭证。

6. Cancellation Policy6. 取消政策

6.1 How to Cancel6.1 如何取消

You may cancel via your account dashboard under Settings → Billing → Cancel Subscription, or by emailing [email protected].

您可通过账户控制台 设置 → 账单 → 取消订阅，或发送邮件至 [email protected] 取消订阅。

6.2 Effect of Cancellation6.2 取消后效果

• Your subscription remains active until the end of the current billing period. You will not be charged again.订阅在当前计费周期结束前保持有效，不再续费。
• Paid features will downgrade to the free tier at the end of the billing period.付费功能将在计费周期结束后降级为免费套餐。
• Your data and profiles are retained for 30 days post-cancellation, then permanently deleted. Please export your data before cancelling.取消后您的数据和浏览器环境保留 30 天，之后永久删除。请在取消前导出数据。

6.3 Annual Plans6.3 年度方案

For annual subscriptions cancelled after the 7-day window: no refund is issued for remaining months, but you retain full access until the annual period expires.

超过 7 天退款窗口后取消的年度订阅：剩余月份不予退款，但您在年度到期前仍保留完整访问权限。

7. Chargebacks & Payment Disputes7. 拒付与支付争议

We strongly encourage you to contact us at [email protected] before initiating a chargeback with your bank. Most issues can be resolved quickly and directly.

我们强烈建议您在向银行提起拒付前先联系 [email protected]，大多数问题可以快速直接解决。

Filing a chargeback without contacting us first may result in immediate account suspension. If you believe a charge is genuinely fraudulent, report it to [email protected] in addition to your card issuer.

未联系我们直接提起拒付可能导致账户立即暂停。若您认为扣款确为欺诈行为，请同时报告至 [email protected]。

8. EU / UK Consumer Rights (Right of Withdrawal)8. 欧盟/英国消费者权利（撤回权）

If you are a consumer in the EU or UK, you have a statutory right to withdraw from digital service contracts within 14 calendar days of purchase under EU Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013.

若您是欧盟或英国消费者，依据欧盟指令 2011/83/EU 及英国《消费者合同条例 2013》，您有权在购买后 14 个日历日内撤回数字服务合同。

Waiver: By expressly requesting that we begin providing the Service before the 14-day period expires, you acknowledge you may lose the right of withdrawal once the Service is fully performed. If not fully performed, a prorated refund will be issued.

放弃声明：若您明确要求在 14 天期限届满前开始提供服务，一旦服务完全履行，您可能失去撤回权。若服务尚未完全履行，将按比例退款。

Nothing in this policy limits or excludes your statutory rights as a consumer under applicable EU or UK legislation.

本政策中的任何内容均不限制或排除您作为消费者在适用欧盟或英国立法下的法定权利。

9. Contact Us9. 联系我们

For all billing and refund inquiries, please contact our Billing Support Team. We aim to respond within 2 business days.

如有任何账单或退款问题，请联系我们的账单支持团队，我们将在 2 个工作日内回复。